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Frequently Asked Questions
Why choose us?
We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.
What areas do you service?
We currently serve Houston and surrounding neighborhoods.Not sure if you’re in our range? Send us a message!
Do I need to be home during the cleaning?
Nope! As long as we have access (key, door code, or lockbox), you’re welcome to go about your day. If you’d prefer to be home, that’s perfectly fine too!
What’s included in a standard cleaning?
What’s included in a standard cleaning?
Our standard cleaning covers:
- Dusting all surfaces
- Sweeping, vacuuming, and mopping floors
- Cleaning bathrooms (toilets, tubs, sinks)
- Kitchen surfaces (counters, stovetop, exterior appliances)
- Emptying trash
Looking for a deeper clean or something custom? We offer add-ons!
How do I book a cleaning?
What’s included in a standard cleaning?
Do you bring your own supplies?
You can book online at www.prettycleantx.com , DM us on Instagram, or call/text us at 844-637-3692. Easy and fast!
Do you bring your own supplies?
What’s included in a standard cleaning?
Do you bring your own supplies?
Yes! We bring all the supplies and equipment needed unless you request otherwise. If you have preferred products, we’re happy to use them—just let us know in advance.
How do I pay?
What if I need to cancel or reschedule?
Do you offer recurring service?
Payment is due before service begins. We accept credit/debit cards, Zelle, and eGift cards through our website. You can also pay through our payment processors Square And PayPal via invoice.
Do you offer recurring service?
What if I need to cancel or reschedule?
Do you offer recurring service?
Absolutely! We offer weekly, biweekly, and monthly plans—plus a discounted membership program for regulars.
What if I need to cancel or reschedule?
What if I need to cancel or reschedule?
Do I need to prepare my home before you arrive?
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee. Check our full cancellation policy.
Do I need to prepare my home before you arrive?
Do I need to prepare my home before you arrive?
Do I need to prepare my home before you arrive?
A quick tidy (like putting away personal items or dirty dishes) helps us focus on deep cleaning. But no stress—we’re here to help!
What if I’m not satisfied with the service?
Do I need to prepare my home before you arrive?
What if I’m not satisfied with the service?
Customer satisfaction is our top priority. If something was missed, let us know within 24 hours and we’ll come back to make it right.
Do you clean Airbnb or short-term rentals?
Do I need to prepare my home before you arrive?
What if I’m not satisfied with the service?
Yes! We specialize in Airbnb turnovers, including laundry and restocking supplies. Ask us about our host packages.